Refund policy

1. Eligibility. Products from online orders may be returned for a refund within thirty (30) days of the date of delivery (for orders delivered in multiple shipments, the date of delivery of the last item in the order), provided the items are in their original, unused, and resalable condition with original packaging. Bead strands may not be cut, restrung, or altered in any way; tags must remain attached; and packaged products must remain unopened. No product category is excluded from return; any item purchased online may be returned provided it is unused and satisfies the condition requirements above. Gift cards are non-returnable and non-refundable; unredeemed balances do not expire. All items purchased at our retail store are final sale. We process returns only; we do not process exchanges. If you are a consumer habitually resident in the European Union, the European Economic Area, or the United Kingdom, see Section 9 below.

2. Order Cancellations. You may cancel an order at no charge at any time before we begin processing it. Orders cancelled after processing or picking has begun, but before shipment, may incur the restocking fee described in Section 5 and any payment processing fees not refunded to us by the payment processor. Once an order has shipped, it can no longer be cancelled and is instead subject to this policy as a return. No cancellation fee or deduction applies to a statutory withdrawal described in Section 9.

3. Wrong, Damaged, or Defective Items. If your order arrives with an incorrect, damaged, or defective item, contact us at sales@tejasbeads.com within three (3) calendar days of delivery with your order number and photographs. Return shipping arrangements for such returns are handled on a case-by-case basis, and none of the fees or deductions in this policy applies to a return resulting from our error or a verified product defect.

4. Return Procedure. Returns require a Return Authorization (RMA) initiated through your online customer account at account.tejasbeads.com using the email address used to place the order; items returned without prior authorization cannot be processed. We respond to return requests by email within one (1) business day. Once approved, the return must be postmarked within five (5) business days of the approval email and mailed to the return address provided in that email. Return requests can be initiated only through our website, not the mobile app, and returns from online orders cannot be processed at our retail store. You are responsible for proper packaging; we strongly recommend insured, trackable shipping, and risk of loss for return shipments remains with you until the items are received and inspected by us. Exercise of a statutory right of withdrawal under Section 9 does not require use of the RMA process.

5. Fees & Deductions. Return shipping costs are your responsibility, and we do not provide prepaid return labels except at our discretion (see Section 3 for returns resulting from our error). If a return reduces the order value below the free-shipping threshold, the original outbound shipping charge will be deducted from the refund; if a large portion or all of an order is returned, our full actual cost of outbound shipping may be deducted. For international orders shipped by a method expressly designated Delivered Duty Paid (DDP), import duties and taxes remitted on your behalf are non-refundable, except for statutory withdrawals under Section 9 or returns resulting from our error or a defect. Returns may be subject to a restocking fee of up to twenty percent (20%) of the merchandise value of the returned items, assessed based on the quantity of items returned, the inspection and restocking effort required, and the customer’s order and return history. Payment processing and currency conversion fees not reimbursed to us on refunds may also be deducted. Items damaged in transit due to negligent packing will have the resulting loss of value deducted from the refund. We reserve the right to recalculate an order’s value based on unreturned items and apply discounts accordingly, as posted on our website at the time of purchase. None of the deductions in this Section 5 applies to a return resulting from our error or a verified product defect, and none applies to a statutory withdrawal under Section 9.

6. Undeliverable Packages. Packages returned to us for reasons such as an incorrect shipping address, recipient unavailability, delivery refusal, or a vacant address will be processed as returns and are subject to this policy.

7. Inspection & Refund. We document the condition of returned items on receipt, including photographs. Approved refunds are issued to the original payment method (or store credit where applicable) within ten (10) business days of our receipt and inspection of the return. Please allow additional time for your financial institution to process and post the refund; if more than fifteen (15) business days have passed since your refund was approved, contact us at sales@tejasbeads.com.

8. Returns Abuse. We may refuse service, restrict returns, or close accounts, in our discretion, where we identify excessive returns, return abuse, or suspected fraud.

9. EU, EEA & UK Consumers. If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you have a statutory fourteen (14) day right of withdrawal and a legal guarantee of conformity as described in Section 27 of our Terms of Service, which apply in addition to this policy and prevail over it where they conflict. In particular: no restocking, cancellation, or processing fee applies to a statutory withdrawal; standard outbound shipping is refunded on a full-order withdrawal; DDP duties and taxes form part of the payments reimbursed; and the condition requirements in Section 1 operate, for statutory withdrawals, as a deduction for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, rather than as grounds for refusing the return. A model withdrawal form is provided in Annex A of our Terms of Service.

10. Changes. This policy is subject to change without notice; the version in effect when you placed your order governs that order.

Last Updated: July 15, 2026